Our Terms & Conditions
Cancellation & Refunds Policy
Please Note: Once your order is placed it can only be cancelled within 90 minutes from submitting your order provided no administration and or design work has been carried out. All cancellations must be in writing to Creative Memorial Cards and emailed to orders@creativememorialcards.ie. If we receive a cancellation request after a design proof has been submitted to the customer, we may at our absolute discretion, agree to a partial refund. Any discretionary refund will be calculated based on the total processing time spent on both our design and administration. In any event there will be a minimum non negotiable charge to you the customer of €65.00. Please Note: No refunds will be given once a customer has approved their design proof for print.
Print Proofing Policy
Final checking of artwork is the responsibility of the client. Please ensure ALL content is correct before signing off for print, including design layout, text content, spelling, fonts size, photographs, contact numbers, email & web addresses or any omissions etc.
When you are completely happy with the look of your proof and you are sure there have been no omissions and all content is correct, please send us an email instruction confirming your proof is correct and your approval to proceed to print. Verbal print approval cannot be accepted.
Proofs should be viewed on screen or printed at 100% for a realistic view of how your final product will look. If for any reason you are unable to email print approval please contact us to arrange a suitable time for you to call in and sign a paper hard copy proof instead. Once your proof has been signed off we will proceed to print. Please note; some design elements such as backgrounds, fonts, colours may differ to that shown on our website in comparison to the design proof provided. These variations are often required to accommodate each personalised design.
Please note: There will be some colour differences between what you see on screen and what your final print will look like. The reason for this is scanners and digital cameras create images using combinations of just three colours: Red, Green and Blue (called “RGB”). These are the colours that computers use to display images on your screen, also your screen is backlit and this will also affect what you see on screen. Printing presses print full colour pictures using a different set of colours: Cyan (blue), Magenta (red), Yellow and Black (called “CMYK”). If you have any concerns please contact us to arrange to call in to see a print out of your proof.
Please Note: That once you sign off your proof for print no responsibility will be taken by Creative Design & Print for any errors, omissions or missed deadlines.
Please Note: Arbitrary changes to artwork by the client will extend lead times, which may result in missed deadlines.
Photographs / Images
It is your responsibility to provide a high resolution photograph, it is recommended at 300 dpi or above therefore no refunds will be offered if the photographs provided by the customer are low resolution and result in poor print quality. Any payable photo editing work will carried out be to our best ability and to improve photo appearance as best possible. Edited photo’s are strictly for the purpose of use on our products and not for supply.
Printed Colour Disclaimer
Please be mindful that each computer monitor displays colours differently in various degrees to an actual printed product. Each monitor screen (including laptops ,phones and tablets) will vary in illumination, brightness, pixels, calibration, RGB, & bit depth. Even different browsers can cause colour variations. Therefore, we make no guarantee whatsoever that the colours you see here on screen will be exactly what you get in the printed product. That being said most of the time there are no issues and the percentage variation if any will be small, thus hardly noticeable but this is not a guarantee for the reasons explained above. As with all online businesses the customer is asked to take these facts into consideration. We also advise that we cannot guarantee that any reprints will be an exact colour match to that of the original order because printing inks are replaced regularly. Any reprints will be aimed to be as close as possible to the colours used in the original order.
Production
All cards are laser cut/pressed & folded, however please allow up to 3mm for bleeds & alignments. Laminated folded memorial cards may overlap up to 2mm when closed, which may also apply to any backgrounds or shading, this is perfectly normal and not a production fault. Any photo editing work will carried out be to our best ability and to improve photo appearance as best possible. Edited photo’s are strictly for the purpose of use on our products and not for supply. (Customers who are unsure on how to check photo qualities should contact us by email prior to placing an order).
Delivery
We will make every effort to ensure your order is dispatched according to the delivery times quoted on the website at the time of placing your order. However we cannot be held responsible for late or missing orders due to circumstances beyond our control (refer to term “Force Majeure”). We are not responsible for delays during transit. If we dispatch goods on your behalf, the goods become your property from the moment they leave our premises.
Force Majeure
Every effort will be made to carry out the contract but its due performance is subject to cancellation by us or to such variation as we may find necessary as a result of inability to secure labour, materials or supplies or as a result of any Act of God, War, Strikes, Lockout or other labour dispute, Fire, Flood, Pandemic , Drought, Legislation or other cause (whether of the foregoing class or not) beyond our control.
Data Protection
We will not share your personal information with third parties. We make your contact information available to other users that you transact with on this site to help complete your transaction, such as the website or PayPal.
PayPal Payments
When you choose the PayPal portal to finalise and pay for your order, you will be required to provide your credit or debit card details directly to PayPal. PayPal’s privacy policy will apply to the information you provide on the checkout payment page.
Content Policy Information
We advise that photographs sent to us for printing purposes should be copies and not the original as we do not take responsibility should they be lost for any reason. The printed quality of photographs and images provided to us is very much dependant on the quality and resolution of the images supplied by you the customer.